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Re: When to go to 24x7 support

This is a very common question and one that can often hurt a growing business if not done right. I have been working for start-ups for the past 10 years and in every company I see the sales team want to offer 24/7/365 support ... a great idea - but you need to make sure you think about the back-offi...
by jaggg125
Fri Mar 12, 2010 4:10 pm
 
Forum: Customer Services and Support
Topic: When to go to 24x7 support
Replies: 6
Views: 11534

Re: When to go to 24x7 support

[quote="LoveGolf"]Thanks, all of this is helpful. I did not think about having our staff rotate on duty call with a pager. I could certainly pay them for being on duty and more if they actually have to field a call. I am a bit concerned about trying to 'sell' customers 24x7 support plans t...
by jaggg125
Tue Mar 16, 2010 3:52 pm
 
Forum: Customer Services and Support
Topic: When to go to 24x7 support
Replies: 6
Views: 11534

Re: When to go to 24x7 support

[quote="LoveGolf"]Thanks for all of this -- i think the way to go seems like providing level 1 support as needed until critical mass requires something more permanent. I also am liking these on-line chats I see some sites now supporting. There are times when the support person could use be...
by jaggg125
Mon Mar 22, 2010 12:55 pm
 
Forum: Customer Services and Support
Topic: When to go to 24x7 support
Replies: 6
Views: 11534

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