by InsideSpin » Wed Mar 31, 2010 8:40 am
I'm sure I share my experiences with many people when I talk about how poorly cell phone companies seem to manage their businesses. From frustrating web interfaces (and poor server performance) to complexity in their plans it all comes down to how much shock factor they can create with each bill each month. I am amazed at how much complexity there is in doing business with cell phone companies -- but I also feel trapped by not having many options worth considering given I need quality cell phone service. Presumably they are driving towards increasing revenues through any means possible and if the consuming public could figure out a way to revolt they might come up with something more manageable for us to digest. It's a mess and I would very much like to sit down with their product marketing managers and find out if this is all made-to-happen confusion or just ignorance of how to do it right.