InsideSpin.com

Let's start a list of your favorite books on customer service/support. Perhaps we can turn this into a list that can be promoted to the InsideSpin website.

Running list
Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard
Delivering Happiness http://www.deliveringhappinessbook.com

This book was recommended to me. I've briefly skimmed it but haven't read it cover to cover yet

Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard

I am currently reading Delivering Happiness by Tony Hsieh, of Zappos.com and LinkExchange fame. Zappos.com's approach to customer service and their fantastic company culture is known across the tech world. He ended up selling Zappos to Amazon for a deal worth 1.2 billion. So far its an amazing read.

http://www.deliveringhappinessbook.com

The book comes out June 7th. I received an advanced copy as I blog about entrepreneurship and tech on my site http://www.mikeziarko.com