Let's start a list of your favorite books on customer service/support. Perhaps we can turn this into a list that can be promoted to the InsideSpin website.
Running list
Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard
Delivering Happiness http://www.deliveringhappinessbook.com
Favorite books on Customer Service?
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Favorite books on Customer Service?
by akw » Sun May 23, 2010 6:24 pm
Last edited by akw on Mon May 31, 2010 9:35 pm, edited 2 times in total.
- akw
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Re: Favorite books on Customer Service?
by akw » Tue May 25, 2010 9:59 pm
This book was recommended to me. I've briefly skimmed it but haven't read it cover to cover yet
Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard
Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard
- akw
- Posts: 63
- Joined: Sun May 09, 2010 10:31 pm
- Location: Toronto
Re: Favorite books on Customer Service?
by mike.ziarko » Sat May 29, 2010 1:18 pm
I am currently reading Delivering Happiness by Tony Hsieh, of Zappos.com and LinkExchange fame. Zappos.com's approach to customer service and their fantastic company culture is known across the tech world. He ended up selling Zappos to Amazon for a deal worth 1.2 billion. So far its an amazing read.
http://www.deliveringhappinessbook.com
The book comes out June 7th. I received an advanced copy as I blog about entrepreneurship and tech on my site http://www.mikeziarko.com
http://www.deliveringhappinessbook.com
The book comes out June 7th. I received an advanced copy as I blog about entrepreneurship and tech on my site http://www.mikeziarko.com
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